Q: How often does your shuttle operate?
A: We have two schedules runs, every day. See Schedules and Fares for more details
Q: What is your refund policy?
A: We offer cancellation insurance at the time you book your reservation. If you select that insurance and later decide to cancel, your fare will be 100% refunded with no questions asked. If you did not purchase the insurance but need to cancel, we also offer an “open service credit” with no expiration at no additional charge. To receive the open service credit for an online or phone reservation, you must call our Reservation line at 1.928.854.5253 or email us before your reserved departure time. “No call-No show” situations are non-refundable. Remember, changing your reservation is free, service credits are free, and refunds are available if the insurance is purchased at the time of your reservation.
Q: How much luggage am I allowed?
A: You are allowed two pieces of luggage (not to exceed 50 lbs each) free of charge. Additional items are $10 each.
Q: Where do I find you at the Airport?
A: Our shuttles will be in the area marked for Hotel Courtesy Vehicles on Zero Level in Terminal 1 and in Terminal 3. At Terminal 1, Zero Level is one level below baggage claim. At Terminal 3, Zero Level is outside near Doors 52/53. For detailed instructions please e-mail us at firstname.lastname@example.org and we will send it to you.
Q: I am landing at Terminal 3. What if I miss my connection to the shuttle. How do I get to Terminal 1?
A: Once you get your luggage, exit the Terminal at Door 55. There is an Inter-Terminal Shuttle that runs every 10-12 minutes. It will take you to the exact spot you need to be to catch us in Terminal 1.
Q: Are pets allowed?
A: Obviously, we have to allow Service Animals for those individuals that rely on them. Our pet policy is limited to dogs weighing up to 30 Lbs. and must be in an approved airline carrier. Service animals are free, pets are $25. Regretfully, “emotional support” animals are not considered Service Animals by the ADA.