Q: How often does your shuttle operate?
A: We have two schedules runs, every day. See Schedules and Fares for more details
Q: What is your refund policy?
A: We understand that your plans may change. Our very friendly refund policy only requires you to give us 12 hours notice prior to a cancellation in order to receive a full refund. This will give us a chance to sell the seat you will no longer be needing. “No call-No show” situations are non-refundable.
Q: How much luggage am I allowed?
A: You are allowed two pieces of luggage (not to exceed 50 lbs each) free of charge. Additional items are $10 each.
Q: Where do I find you at the Airport?
A: Our shuttles will be in the area marked for Hotel Courtesy Vehicles on Zero Level in Terminal 1 and in Terminal 3. At Terminal 1, Zero Level is one level below baggage claim. At Terminal 3, Zero Level is outside near Doors 52/53. For detailed instructions please e-mail us at firstname.lastname@example.org and we will send it to you.
Q: I am landing at Terminal 3. What if I miss my connection to the shuttle. How do I get to Terminal 1?
A: Once you get your luggage, exit the Terminal at Door 55. There is an Inter-Terminal Shuttle that runs every 10-12 minutes. It will take you to the exact spot you need to be to catch us in Terminal 1.
Q: Are pets allowed?
A: Obviously, we have to allow Service Animals for those individuals that rely on them. Our pet policy is limited to dogs weighing up to 30 Lbs. and must be in an approved airline carrier. Service animals are free, pets are $25. Regretfully, “emotional support” animals are not considered Service Animals by the ADA.
Cats are not allowed… period. That’s just a hard “NO.”